Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at puntoyarte8@hotmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at puntoyarte8@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at puntoyarte8@hotmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns & Refunds Policy

1. Returns & Exchanges

We accept returns or exchanges only for products that are unused, in their original condition and packaging.

2. Right of Withdrawal

Customers have 14 business days from the date of receipt to withdraw from their purchase.

3. Return Conditions

Products must be returned in the same condition in which they were delivered, fully packaged and unused.

4. Return Shipping Costs

Customers are responsible for return shipping costs.

5. Non-Conforming Items

If a product is defective or not as described, the customer must notify us within 14 days of discovering the issue.

6. Warranty

Warranties apply depending on the type of product and any inherent limitations.

7. Order Validity

Once an order is placed, it holds contractual validity, and the customer commits to accepting delivery.

8. Purchase Restrictions

We reserve the right to restrict future purchases from customers who refuse cash-on-delivery (COD) orders or are uncontactable for delivery.

9. Failed Delivery Returns

If a return occurs due to delivery failure or inability to contact the customer, we will refund the product cost minus return shipping fees.

10. Discounts & Promotions

Discounts or promotional offers cannot be retroactively applied to already placed, shipped, or prepared orders.

11. Non-Returnable Items

Customized or made-to-order items (including personalized threads, charts, or publications) cannot be returned.

12. Buyer-Attributable Returns

If a return occurs due to the buyer’s error (such as providing an incorrect address or failing to pick up the package), the customer will incur additional shipping fees for redelivery.