Terms of service

Terms of Service

Welcome to AVA Stitch Shop. By accessing and using this website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchase.

1. Purpose of the Service

AVA Stitch Shop offers cross-stitch kits, threads, fabrics, patterns, and other related accessories through this website.

2. Use of the Website

Customers agree to use this site only for legitimate purchases and not to engage in any activity that could damage, overload, or disrupt its operation.

3. Prices and Payments

  • All prices include applicable taxes in accordance with current legislation.

  • Payments must be made through the available payment methods in the store.

  • AVA Stitch Shop reserves the right to modify prices and promotions at any time without prior notice.

4. Purchase Process

Once an order has been placed and payment confirmed, the customer will receive a confirmation email. This email constitutes a binding sales contract between the customer and AVA Stitch Shop.

5. Shipping and Delivery

  • Delivery times are approximate and may vary depending on the customer’s location and product availability.

  • AVA Stitch Shop is not responsible for delays caused by the shipping company or by force majeure.

  • It is the customer’s responsibility to provide a correct and complete delivery address.

6. Returns and Refunds

The conditions for returns and refunds are governed by our Returns & Refunds Policy, available on this website.

7. Customized or Made-to-Order Products

Customized, digital, or made-to-order items cannot be returned, except in cases of manufacturing defects.

8. Intellectual Property

All content on this website (designs, images, texts, logos, and graphics) is the property of AVA Stitch Shop or its respective authors and is protected by intellectual property laws. Reproduction without express authorization is prohibited.

9. Limitation of Liability

AVA Stitch Shop will not be liable for:

  • Damages arising from misuse of products.

  • Errors or omissions in the information published.

  • Interruptions or technical failures of the website due to causes beyond our control.

10. Governing Law

These terms are governed by Spanish law. In the event of a dispute, both parties agree to submit to the jurisdiction of the consumer’s local courts.

11. Modifications

AVA Stitch Shop reserves the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon publication on the website.